Returns Policy

At Baggage Factory, customer satisfaction is our top priority. We aim to ensure you are completely happy with both our products and service.

Returning Full-Price Items

We gladly accept returns or exchanges on full-price items, provided the following conditions are met:

• Return items within 14 days of purchase.

• Products must be in their original condition, unused and unworn.

• All original packaging, tags, labels, and accessories must be intact.

• We will not accept returns if any tags, labels, or accessories are missing or removed.

• Please note that the customer is responsible for paying for the return label.

Sale Items

Please note that all sale items, whether purchased online or in-store, are non-refundable and non-exchangeable.

Third-Party Branded Products

Items from third-party brands may follow a different return process:

• In some cases, products may require assessment or repair by the brand’s authorized service partner.

• The customer is responsible for the cost of shipping such items for repair or evaluation.