Returns Policy

At Baggage Factory, customer satisfaction is our top priority. We aim to ensure you are completely happy with both our products and service.

Returning Full-Price Items

We gladly accept returns or exchanges on full-price items, provided the following conditions are met:

• Return items within 14 days of purchase.

• Products must be in their original condition, unused and unworn.

• All original packaging, tags, labels, and accessories must be intact.

• We will not accept returns if any tags, labels, or accessories are missing or removed.

• Please note that the customer is responsible for paying for the return label if they change their mind about keeping the product.

Sale Items

Please note that all sale items, whether purchased online or in-store, are non-refundable and non-exchangeable.

Third-Party Branded Products

Items from third-party brands may follow a different return process:

• In some cases, products may require assessment or repair by the brand’s authorized service partner.

• The customer is responsible for the cost of shipping such items for repair or evaluation.